Returns & Exchanges
Need to send something back? Start your return online in a few minutes. We offer 30-day returns on eligible items, with clear steps and no policy hunting.
- 📅30-day return window
- 💳Refunds to original payment method
- ⚡Fastest exchange option: return + reorder
Easy returns
Register your return in the portal, then send your item back to us.
Exchanges
For the quickest exchange, return your item for a refund and place a new order online.
Faulty items
We’ll inspect, repair, replace, or offer an alternative where appropriate.
Need help?
Our team can help if you’re unsure about return options, packaging, or postage.
How it works
Keep the path simple: one main action, three short steps, and a clear address for sending items back.
Open the portal
Start in the returns portal and follow the on-screen instructions.
Go to returns portalPack your item carefully
Use the original packaging where possible and make sure the product is protected in transit.
Send it back
Post your return to the address below. Royal Mail is recommended where suitable.
Return conditions
Eligible for return
- Unused and unworn items
- Original tags attached on clothing, shoes, and bags
- Hockey sticks with manufacturer stickers and barcodes still attached
- Returns started within 30 days of receipt
Not eligible for return
- Personalised or bespoke items, including printed names, numbers, or embroidered club badges
- Under garments and base layers
- Products clearly marked as non-returnable in the product description
Return address
19 Bridge Street Banbridge Co. Down Northern Ireland BT32 3JL
Please complete the returns portal before posting your item. For telephone orders, include your contact details so we can process the refund correctly.
Refunds, exchanges & faulty items
Refunds
Refunds are issued to the original payment method. For non-GBP orders, the final amount may vary due to exchange rates at the time of refund.
Exchanges
We recommend returning your item for a refund and ordering the replacement online. This is the quickest and simplest option.
Faulty items
If an item is repairable, it will be repaired rather than replaced. Some products may be sent to the manufacturer, and repair timelines can take up to 28 days.
Hockey stick returns
What to know
- We do not accept hockey stick returns older than 6 months.
- Manufacturers usually only replace sticks that are clearly faulty and have failed very early in use.
- Wear to the head, stick clashes, and normal gameplay damage are not covered.
Not covered
- Paint chips, scratches, nicks, loose particles, rattles, grip unravelling, and cosmetic label cracking
- Worn heels, vibration, or other effects of normal use
- Damage caused by hitting the ball with either edge of the stick, including reverse-edge hitting
Frequently asked questions
How long do I have to return an item?
You can return eligible items within 30 days of receiving your order.
Do you offer direct exchanges?
No. The fastest option is to return the unwanted item for a refund and place a new order online.
Can I return a customised product?
No, unless the product is genuinely faulty or damaged. Custom products cannot usually be resold.
What if my return arrives damaged or badly packed?
If the condition of the product or packaging reduces resale value, up to 35% may be deducted from the refund.
Still need help?
If you’re unsure whether your item can be returned, contact the Total-Hockey team before sending it back.
